Melissa Terzis (Realtor®) operates the web sites at www.DCRealEstateMama.com and DCRealEstateListings.com, ("Sites"). We respect the privacy of each user of the Site (referred to as "you" or "a user"), whether you are just beginning your real estate search or have previously visited our Site. This Privacy Statement gives you specific information about how we protect your privacy, how we treat information we collect on the Site that identifies an individual user ("Personal Information"), and how we use aggregated information.

1. Collection and Use of Your Personal Information

When you voluntarily provide your information via a form which captures your information, you are submitting this information in anticipation of having questions answered. We will make every attempt to contact you via the means you provide, including (A) registrations for special communications, such as saving a search for you and, but only if you request it, sending you new listings that fit the profile of your saved search; (B) requests to find a property, to list your property, and to find a sales associate; (C) requests to contact us; (D) requests to receive periodic industry updates.

Requests to Find or List a Property and to Find a Sales Associate

If you submit a request through our Site or through Facebook to find or list a property or to find a sales associate, you will be asked to provide Personal Information. We will respond to these requests.

Contacting Us

If you contact us, we collect Personal Information, which is retained depending on the nature of your inquiry. The information we collect is not used in any other way.

2. Collection of Non-Personal Information

Even if you do not send us any Personal Information, we collect information about how you use our site ("Non-Personal Information"). This information cannot be used to identify you personally and is explained in more detail below under "Non-Personal Information".

Non-Personal Information

Like many sites, we obtain Non-Personal Information such as IP (internet protocol) addresses, browser types, the name of your ISP (internet service provider), information about where a user comes from before arriving at our Site, what pages a user visits, the order of those pages, and the amount of time spent on each. This information is provided by Google Analytics.

3. Use of Information

We use the Personal Information and the Non-Personal Information we collect on the Site (A) to provide you with the services that you ask to receive through the Site, including saving searches and, if you request it, sending you updates about those searches; (B) to receive, if you choose, to receive periodic industry updates; (C) to answer your questions or complaints; (D) for analytical purposes to help us improve the Site and for our business generally. We use Google Analytics and other such tracking mechanisms to collect information about the use of the Site.  More information on Google Analytics – including how you can control the information sent to Google – can be found here:  www.google.com/policies/privacy/partners/

4. Sharing Your Information

We do not share your Personal Information under any circumstance, unless directed by you (i.e. you allow the lender to communicate with us.

A. Third party vendors we engage to provide services on our behalf, such as hosting, web-site development, and support, have access to Personal Information, but they have agreed not to disclose the Personal Information or to use it for any purpose other than providing the requested services.

B. The Site contains links to third-party web sites, including a mortgage company, or other locations on the web where we are.. If you hold your mouse over a link, it will indicate whether clicking the link will send you off our Site. When you click on those links, you will go to a third-party site where you will be subject to that site's privacy statement and we encourage you to read that policy statement. Please be aware that we are not responsible for the privacy practices of those other web sites and we expressly disclaim any liability for their actions, including actions relating to the use and disclosure of Personal Information by those third parties. We remind you to be aware of when you leave our Site and enter a third-party web site, including one of our independent Franchisees, and again encourage you to read the privacy statement on any web site that collects your Personal Information.

5. Security

Our hosting services maintains its systems in accordance with reasonable industry standards to reasonably secure the information of its customers. However, no data transmission over the Internet can be guaranteed to be 100% secure. "Perfect security" does not exist on the Internet, and you use the Site at your own risk.

6. Correction/Updating Personal Information

If your Personal Information changes or if you no longer wish to use the Site, you may correct or update your Personal Information or unsubscribe from any industry updates you have requested by modifying or deleting your profile on the Site, writing to Melissa@MelissaTerzis.com

7. Children

This Site is not directed to children under the age of 13 ("Children"), and we do not knowingly collect any information, including Personal Information, from Children.

We will respond to such requests within 7 days of receipt.